PROFESSIONAL EXPERIENCE
CBTS | Cincinnati, OH03/2016 – 05/2016
Project Manager
·
Contractor
to IT PMO for large, regional healthcare organization.
·
Managed IT
and Business projects in accordance with project management best practices
and methodologies and followed standardized processes developed by PMO.
·
Engaged
with project sponsors and stakeholders to develop and refine business
requirements, project scope and deliverables.
·
Managed
project budget and resource allocations to ensure projects were on budget and
on schedule and track project progress against milestones.
·
Led project
meetings and generated weekly project status reports
·
Identified
project risks, coordinated project activities across IT systems and managed
communications with vendors.
Aerotek | Cincinnati, OH10/2014 – 03/2016
Business Process Analyst
·
Project
team member for systems implementation project for financial institution
division contributing over $400 million in premium to a large, specialty
insurance company.
·
Developed
documentation of system and business process flows for organizational
conversion from manual processes to new, electronic policy administration
system.
·
Supported
organizational drive for process improvements, efficiency, and collaboration.
·
Served as
liaison between multiple cross-functional groups (Underwriting, Client
Support, Operations, Product, Configuration, and Compliance) to help lead and
manage change.
·
Scheduled
and facilitated individual and group meetings to gather detailed requirements
of current state processes and incorporate into new process documentation
flow charts and step-by-step procedures.
·
Created and
maintained detailed training manual for new end users to be able to input
quotes/master polices/endorsements.
·
Delivered
training program to over 50 associates and managers for new system
implementation.
Robert Half
International | Cincinnati, OH11/2012 – 10/2014
Temporary/Contract
roles providing project and program support to various corporate and
non-profit organizations:
Executive Assistant
·
Administrative
and project support to Meat/Seafood Category Management & Promo Planning
at Kroger Corporate Office.
·
Trained new
contractor in processes/procedures and navigated multiple database systems
for report generation.
Program Assistant
●
Provided organization and program support for Beech
Acres Parenting Center and the $800,000 Federal Healthy Marriage Grant
Program team including agency staff members and 15+ contractors to assure
implementation of business goals and objectives; acted as liaison for agency
contractors and external partners to troubleshoot needs or concerns.
●
Managed electronic data management and collection
activities that supported compliance with the grant deliverables; this
included the daily collection of invoices, evaluations, reports, demographic
forms and attendance records.
●
Assisted Program Director with developing,
documenting and seeking ways to improve processes for data entry and
communicated expectations to contractors.
●
Partnered with Program Evaluation and Research
staff to ensure post-course evaluations were submitted and reported
accurately.
●
Collaborated with Applications Developer and IT
team on database intake procedures to ensure efficient data entry on
proprietary software.
Development Assistant
● Managed grant planning process and deliverables for the $200,000
Choice Neighborhoods Initiative Planning Grant for Development Team at Cincinnati
Metropolitan Housing Authority (CMHA).
● Ensured planning coordinator, developers and other key partners met
all necessary project milestones and work items per grant contract and in
accordance with HUD regulations.
● Completed quarterly status reports and attended monthly conference
calls with HUD as required for the grant; processed and tracked all invoices;
updated website content as project progressed.
● Kept CMHA Chief Operating Officer and Development Finance Manager up
to date on all developments (neighborhood, local, state) that may impact the
grant or the identified neighborhoods designated for improvement.
● Provided project support to Real Estate Development and Construction
Department, Manager of Property Acquisitions, Funding & Compliance, and
Touchstone Property Services staff.
Project Assistant
● Managed executive level administrative and project tasks for the
President/CEO of Scripps Howard Foundation.
● Project coordinator for the annual National Journalism Awards Judging
event in Florida. Coordinated all event planning including travel, hotel and
dining logistics for 50 judges from across the country.
● Managed rebranding and updating of judging materials and documentation
to be utilized in official judging process.
Crossroads | Cincinnati, OH2/2003 – 8/2012
Project Manager (08/2007 to 08/2012)
● Strategically planned, developed and implemented key department
initiatives locally (Cincinnati, New Orleans) and globally (India, South
Africa) by mobilizing and coordinating project teams across 3 sites.
● Analyzed processes and identified requirements for submission to IT
team to design a web-based system to streamline registration, fundraising,
and deployment of mission teams of over 600 volunteers yearly.
● Trained and supervised project team members on processes in support of
all tasks to be accomplished per project plans for large scale annual
community outreach projects (GO Cincinnati, Thanksgiving Food Drive, Angel
Tree, Justice Ministry).
● Effectively communicated vision to 20-40 volunteer leaders and 1000+
team members in order to give them ownership of project tasks and
responsibility for successful outcomes of implementing projects.
● Collaborated across organizational teams (Business Operations, Facilities,
First Impressions, and Communications) to ensure project details were
executed, operations ran smoothly, project deadlines were met within budget,
and partner organizations were served with excellence.
Executive Assistant (02/2003 –
12/2010)
● Administrative support to Senior and Executive Pastors (CEO & COO)
and other key leaders and staff of over 100 at one of the largest (14,000+
attendees each weekend) and fastest growing churches in the city with
multiple sites.
● Maintained 3 calendars, planned and scheduled meetings and
teleconferences, managed travel, scheduled confidential guidance appointments
with pastor, and served as effective gatekeeper.
● Provided administrative and project support for (2) Capital Campaigns
totaling over $70 million in donor commitments.
● Improved efficiencies by developing systems to support office
responsibilities and key projects.
● Planned and coordinated staff and organizational development events,
management team and board retreats, and volunteer leader events for growing
organization from 30 to 125+ staff.
GE Aviation/Industrial Design & Construction | Cincinnati, OH 11/2000-12/2001
Facilities Project Manager
● Supervised and led facility projects for office construction,
renovations, tenant improvements, and modular furniture modifications within
plant site facilities and in off-site leased, commercial office buildings.
● Collaborated with architect and design contractors, engineering,
construction trades, telephone and network services, move crews, and
housekeeping to ensure all project details were covered and in accordance
with plant engineering standards.
● Assisted in development of master planning, design support activities
and collaborated with GEAE facilities planning and construction staff on
processes, project workflow, scheduling, and deadlines.
Previous experience includes Sales and Project Management positions of
increasing responsibility in the Contract Furniture and Design Industry
working in Dealer, Independent Furniture Representative, and Manufacturer
Representative roles based in Cincinnati, OH and covering the tri-state area.
● Business Development and high-level contact relationships with target
federal and state government accounts.
● Managed entire sales process for delivering product, design and
installation services.
● Led product presentations to generate new business and conducted
training for clients during project cycle.
● Managed entire project plans from sales, design, and development of
bill of materials, order submittal, product delivery, project installation,
punch-list phase, and final project wrap-up.
EDUCATION/TRAINING
● CompTIA CTT+ Certification – Certified
Technical Trainer, Gateway Community & Technical College – IDLT Program
|July 2014
● Project Management Institute (PMI) - Member, Southwest Ohio Chapter | March 2014 – Present
● PMP Certification Exam Coursework, PMI
Southwest Ohio Chapter | Completed October 2014
● Back to Business Program | University of Cincinnati | April-May, 2013 – Certificate of Completion of MBA Level courses
including Data Analytics, Project Management, Marketing, Supply Chain
Management, Lean Thinking, Risk Analysis, Financial Statements, Simulation,
Business Intelligence/Analytics, Social Entrepreneurship, Team Building and
Leadership.
● Project Management Fundamentals
● Skill Path Seminars: “Managing Multiple Projects, Objectives and
Deadlines”, “The Administrative Assistant” Conference; “Successful
Communication Skills for Women”
● Bachelors of Business Administration (B.B.A.) in Operations
Management | University of Cincinnati
VOLUNTEER SERVICE
Mercy Health St. John – The Bridges Program, Cincinnati OH: Classroom
Assistant (5/2013 – 10/2014)
● Support adult students in the classroom for the 12-week computer
applications and job readiness program.
● Provide in-class guidance to students learning Microsoft Word, Excel,
and PowerPoint computer applications.
● Give feedback and encouragement to students on resume writing, job
search strategies, and typing training.
● Assist Instructor with classroom and computer preparation of materials
and computer programs.
● Assist with general office administration activities.
Life Learning Center, Covington KY: Office Assistant
(12/2012-09/2013)
● Assist with front office duties and provide general administrative
support to office staff.
● Greet guests and provide program information to prospective students.